Frequently the words hearing and listening are used interchangeably as if they are basically the same which isn’t accurate. Hearing is a passive, involuntary, sensory process in which our minds perceive words because our ears are functioning. Listening is an active, voluntary, and intentional process that involves making sense of the words. Listening requires ones attention. If someone says I heard what he said, that’s an accurate statement. It doesn’t mean someone took the time to think about what was said and what it actually means. I’ve often joked that Wall Street has the listening...
